Get to know Leafworks!
Fast and uncomplicated solutions for your business
- Customer Service
- Customer Centricity and Customer Journey
- Digitalization


Marvin Post
SALES MANAGER
Zendesk Introduction & Best Practices (Quick-Start), Integrations, Migrations to Zendesk, Customer Support Processes, Telephony

Maik Isernhinke
CONSULTING
Zendesk expert, focus: WFM, QA + Employee Service. Integrations (CRM, ERP), automation, digital transformation, custom MVPs

Lukas Ratschke
CONSULTING
Customer Support Processes, Customer Support Optimization, Customer Journey, International Rollouts, Change Management

Robert Cwicinski
CONSULTING
Optimizing Zendesk Setups, Zendesk Integration & Automation, Digital Transformation, Portals, Custom Development
We look forward to meeting you!
Leafworks Blog
EU AI Act: New rules for AI in customer service
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
AI in customer service: automation, chatbots and the future of support
“Will my team soon be replaced by AI?”“Is AI really worth it for our customer service?”“Aren’t chatbots more frustration than help?”“How easy is it to
Leafworks team event in January 2025: Kölsch and criminals
From 22 to 25 January 2025 it was that time again – time for a Leafworks team event! This time, our international remote team travelled